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Shipping and Returns
Do you ship to PO boxes or Military APO/FPO addresses?
  Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
How long will it be before I receive my order?
  For standard shipping, please allow up to 72 hours for processing. You should receive your order within 5-10 business days.

Please allow additional time for shipments to PO Boxes and military addresses (APO, FPO).
Do you ship to my country?
  We ship to addresses within the United States and Canada.

There are a few things to be aware of, however: you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.
How much do you charge for shipping?
 
USA

  • Standard Ground - 4 to 7 business days FREE! Every Item - Every Day!
  • Expedited - 2 to 3 business days ($15.95)
  • UPS 2 Day - Calculated at checkout before entering credit card
  • UPS Next Day - Calculated at checkout before entering credit card
Canada
  • Standard Shipping - Calculated at checkout before entering credit card. Allow 7 business day.

Shipping and Delivery


  • Due to increased fraud, Next Day and 2 Day air shipments will only ship to the billing address regardless of the shipping address entered.
  • Please note, Standard and Expedited shipping methods indicate the average transit time after the order has been processed and shipped.
  • Standard and Expedited times are not guaranteed. For specific day delivery please use UPS Next Day or 2 Day.
  • Time in transit for shipments outside the US cannot be estimated due to customs and brokerage that are beyond our control.
  • Free Shipping only applies to orders you keep. Orders that are returned will incur the actual shipping charges.
  • Packages returned as "Refused" or "Undeliverable as Addressed" will incur a 35% restock fee if you decide not to reship. Any reship fees will be the receivers responsibility.
We ship items out as soon as possible, orders shipped using our Standard shipping method may take up to 2 business days all other shipping methods usually ship within 1 business day. If we anticipate a lead time longer than a few days we will contact you. You should receive an email confirming your order shortly after you've placed it. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information. In most cases, you should be able to track your package and see an estimated arrival date.

*UPS Air delivers on business days only, no weekend or holiday delivery. Example, an order placed on a Thursday after 12 noon PST for Next Day air would not ship until Friday for Monday delivery.

Standard and Expedited Delivery times are estimates and are not guaranteed.

Shipping charges are not refundable.
What is your return policy?
 
We offer a "No Hassle" 30 day Return Policy:
We want you to be completely happy with your purchase.
If you are not satisfied with any product, for any reason, you may request a return authorization within 30 days of the order ship date.
No return authorization will be issued after 30 days.

Just follow the instructions below.

To Request a Return Authorization:

Send us an email with the reason for the return along with your order number to help@homeagentheadsets.com
We will send instructions for returning your order within 2 business days.

Please read:

All return requests must be made via email, phone requests will not be taken.
All returns must have a return authorization number (see "Request a Return Authorization" above) packages returned without an RA# will be refused.
Include a copy of your invoice along with the RA# you will receive after your request. See "My Account" to print a copy of your Invoice. Orders must be received within 30 days of original ship date to receive a refund.
Orders received after 30 days of invoice date will receive store credit only. (Sorry, no exceptions).
Products must be returned with original product box and all original manufacturers’ inserts including manuals, cables, warranty card, static bags and any other inserts just as they were received.
Please do not use the product box as a shipping container for the return.
A 15% restock fee will be applied to cover administration and credit card fees to non-defective product returns.
An additional fee may be applied to returns that are incomplete, have missing or damaged product/packaging or odors that require cleaning.
Orders which received free or discounted shipping will be charged the actual shipping charges.
Shipping charges paid are not refundable.
Special orders and single orders exceeding $1500 are final and are non-refundable.
Please allow 1 billing cycle to see your credit.

How long does it take to receive my refund?

You should expect to receive your refund within 1-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes:
the transit time for us to receive your return from the shipper (1-7 days) average.
the time it takes us to process your return once we receive it (2-3 days)
and the time it takes your bank to process our refund request (you will need to contact them for this info) (7-? days)
Defective Products:

Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately so that we may try to troubleshoot the problem with you, To troubleshoot issues with Plantronics products please call (855)-765-7878. DO NOT return the product without contacting us first and receiving an RGA number and the necessary return instructions.


We do not offer a "Cross Ship" or "Advance Replacement" service. Before any replacement is sent out, we must first receive the defective item and test it to verify the issue. Products received with no reproducible problem may be returned AS IS.

If after testing we find the item to be defective we will ship back to you a non-defective replacement product. We will not only pay the cost of shipping the new non-defective product to you, but we will also reimburse you for standard delivery rates using USPS 1st class or priority, UPS or FedEx Ground only not to exceed $20. You must provide a copy of the original receipt. Add-ons services will not be reimbursed. This offer is only good in the Continental U.S. If you ship the product back to us from outside of the lower 48 states, you will need to pay for the cost of sending the product to us.

If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than replace it, we will charge a restocking fee and your original shipping fee will not be refunded.

If, after 30 days of receiving your product, it proves to be defective, the manufacturer warranty applies. Whatever policy the manufacturer has will determine how you will proceed and may include shipping costs. We will not pay shipping costs for items that are being handled directly by the manufacturer.


Wrong Products Received:

It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping please, first, notify us within 30 days of receiving your order. We will then issue an RA# number and return instructions on how and where to return the product. Please do not ship anything back without an RA# and those instructions. All sales are final after 30 days.


If you ordered wrong:

If you made an error and ordered the wrong products and wish to return the product; please request an RA# number and return instructions. Returns MUST have an RA# in order to return a product.

Damaged shipment:

We must be notified (by phone or email) of any damage (or other problems) within 2 business days of you receiving your product to start a claim with the shipper. Save all packaging so that the damage can be inspected.
If at the time of delivery the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged.

Undeliverable as addressed:

Packages returned as undeliverable as addressed will incur a 35% restock fee if you decide not to reship. Any reshipping fees will be the receivers responsibility.

By using our website, you agree to all policies.

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.