We offer a "No Hassle" 30 day Return Policy:
We want you to be completely happy with your purchase.
If you are not satisfied with any product, for any reason, you may request a return authorization within 30 days of the order ship date.
No return authorization will be issued after 30 days.
Just follow the instructions below.
To Request a Return Authorization:
We will send instructions for returning your order within 2 business days.
All return requests must be made via email, phone requests will not be taken.
All returns must have a return authorization number (see "Request a Return Authorization" above) packages returned without an RA# will be refused.
Include a copy of your invoice along with the RA# you will receive after your request. See "My Account" to print a copy of your Invoice. Orders must be received within 30 days of original ship date to receive a refund.
Orders received after 30 days of invoice date will receive store credit only. (Sorry, no exceptions).
Products must be returned with original product box and all original manufacturers’ inserts including manuals, cables, warranty card, static bags and any other inserts just as they were received.
Please do not use the product box as a shipping container for the return.
A 15% restock fee will be applied to cover administration and credit card fees to non-defective product returns.
An additional fee may be applied to returns that are incomplete, have missing or damaged product/packaging or odors that require cleaning.
Orders which received free or discounted shipping will be charged the actual shipping charges.
Shipping charges paid are not refundable.
Special orders and single orders exceeding $1500 are final and are non-refundable.
Please allow 1 billing cycle to see your credit.
How long does it take to receive my refund?
You should expect to receive your refund within 1-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes:
the transit time for us to receive your return from the shipper (1-7 days) average.
the time it takes us to process your return once we receive it (2-3 days)
and the time it takes your bank to process our refund request (you will need to contact them for this info) (7-? days)
Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately so that we may try to troubleshoot the problem with you, To troubleshoot issues with Plantronics products please call (855)-765-7878. DO NOT return the product without contacting us first and receiving an RGA number and the necessary return instructions.
We do not offer a "Cross Ship" or "Advance Replacement" service. Before any replacement is sent out, we must first receive the defective item and test it to verify the issue. Products received with no reproducible problem may be returned AS IS.
If after testing we find the item to be defective we will ship back to you a non-defective replacement product. We will not only pay the cost of shipping the new non-defective product to you, but we will also reimburse you for standard delivery rates using USPS 1st class or priority, UPS or FedEx Ground only not to exceed $20. You must provide a copy of the original receipt. Add-ons services will not be reimbursed. This offer is only good in the Continental U.S. If you ship the product back to us from outside of the lower 48 states, you will need to pay for the cost of sending the product to us.
If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than replace it, we will charge a restocking fee and your original shipping fee will not be refunded.
If, after 30 days of receiving your product, it proves to be defective, the manufacturer warranty applies. Whatever policy the manufacturer has will determine how you will proceed and may include shipping costs. We will not pay shipping costs for items that are being handled directly by the manufacturer.
Wrong Products Received:
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping please, first, notify us within 30 days of receiving your order. We will then issue an RA# number and return instructions on how and where to return the product. Please do not ship anything back without an RA# and those instructions. All sales are final after 30 days.
If you ordered wrong:
If you made an error and ordered the wrong products and wish to return the product; please request an RA# number and return instructions. Returns MUST have an RA# in order to return a product.
We must be notified (by phone or email) of any damage (or other problems) within 2 business days of you receiving your product to start a claim with the shipper. Save all packaging so that the damage can be inspected.
If at the time of delivery the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged.
Undeliverable as addressed:
Packages returned as undeliverable as addressed will incur a 35% restock fee if you decide not to reship. Any reshipping fees will be the receivers responsibility.
By using our website, you agree to all policies.